In a post on the Adobe Lightroom Journal blog, Tom Hogarty, Senior Product Manager for photography products, apologized on Friday for the quality of Monday’s Lightroom 6.2 and CC 2015.2 releases. He acknowledges first that it was a mistake to ship the product before resolving the crash bug.
In terms of why they made the Import redesign choices they did, he indicated, “The import experience in Lightroom is daunting. It’s a step that every customer must successfully take in order to use the product and overwhelming customers with every option in a single screen was not a tenable path forward. We made decisions on sensible defaults and placed many of the controls behind a settings panel. At the same time we removed some of our very low usage features to further reduce complexity and improve quality.”
Tom then went on to acknowledge that “Lightroom was created in 2006 via a 14 month public beta in a dialog with the photography community. In making these changes without a broader dialog I’ve failed the original core values of the product and the team.”
Adobe does collect usage statistics from users unless we opt out in Account settings on adobe.com, so there is data to back up his statements. Nevertheless, there are some features that have been removed that if rarely used, I would argue need to be made more prominent rather than removed, including Destination previews and the Eject after Import option for memory cards. In addition, many of you have commented this week that there must be a way to keep existing features so that your workflows aren’t broken, even if they are hidden by default so that new users aren’t confused by them.
In any case, overall I see Tom’s public apology as a positive first step, and I appreciate that he released it. I look forward to seeing how he and the Adobe team proceed from here to rebuild trust and confidence and to develop solutions that meet the needs of both new and experienced Lightroom users. Overall they have given us a great product, so I still have faith that they will get back on track.
Adobe today released an update to address crashes and performance issues in the 6.2 and CC 2015.2 releases of this past Monday. The update is labeled 6.2.1 and CC 2015.2.1.
I believe that this release has a lot of promise to address both the crashes (mostly on Mac) and the performance lags resulting from how Lightroom was scanning your hard drive for potential folders to show on the new “Add Photos” screen. While I withdraw my blanket warning to not update, I’d still say that it can’t hurt to wait and see how it goes for other users.
UPDATE 10/12/15: While the number of complaints has decreased substantially with this update, some users are still experiencing stability issues. Unless you need the new camera support or lens profiles added in 6.2, I’d suggest continuing to hold off on updating.
If you do wish to update, if Lightroom doesn’t prompt you to update, go to Help>Updates. If you are a CC subscriber, you can also update from your CC app.
If you didn’t read about what’s new in 6.2, read my blog post from Monday. In addition to new camera support, new lens profiles, and bug fixes, all users will see a redesigned import process, and CC subscribers will see dehaze added as a local adjustment.
As I mentioned in this Monday post, some features have been removed from Import, in an effort to streamline the Import process and make it easier. If these features are among those you rely on, you still might choose to not update. Removal of some of these features has caused a lot of consternation among users. In acknowledging this user feedback, Shared Mangalik, Lightroom Product Manager, has written in the Lightroom Journal:
The previous Import experience literally made people push back from their computers in frustration. Keeping the existing Import experience isn’t an option, and we needed to evolve the Import experience.
We’ve heard great feedback on the changes, and we’ve always evolved the Lightroom product with feedback from photographers and look forward to continue to evolve the experience going forward with your feedback in mind.
I look forward to seeing how the experience evolves. Adobe has given us a great product, so I’m going to have faith that we get to a solution that is best for the user community as a whole.
In my video in this post, I walk you through the new Import process.
UPDATE 10/9/15: a 6.2.1 / CC 2015.2.1 update has been released to address crash issue. Update to this, unless you are unhappy with the Import features removed, in which case you can jump to (3) below.
Try resetting Preferences as you open Lightroom: hold down the Shift and Alt/Opt keys as you open Lightroom, and when the dialog comes up, click on Reset Preferences. When Lightroom opens, in the top menu bar, go to Lightroom (Mac) or Edit (PC) > Preferences, and on the General tab, uncheck “Show Add Photos” screen.
If this doesn’t resolve your issues, then revert back to Lightroom 6.1.1 until we get an update to 6.2. The instructions below refer to both 6 and CC 2015:
Uninstall Lightroom 6.2. On Windows, use the Add/Remove Programs feature. On Mac, in Finder go to Applications>Adobe Lightroom, and double-click on the Uninstall file.
Download Lightroom 6.0 from this page. Find the Lightroom_6_LS_11 file in your Downloads folder, and double-click to open it. Double click on the Install file. When it requires you to sign in with your Adobe ID, it will determine if you are a CC subscriber; if so, it will give you the Dehaze feature.
Download and install the Lightroom 6.1.1 patch: WindowsMac. These will be setup.zip (Windows) or Setup.dmg (Mac) files. After download, find the file in your Downloads folder, open it, and double-click on the Adobe Patch Installer.
Next, sign up for my newsletter below, so that you don’t miss my warnings. 😉
Coinciding with Adobe’s Max marketing meeting, Adobe this morning announced the immediate availability of updates to both the standalone Lightroom 6 and to the CC subscription.
Changes that are available in both 6 and CC include:
a redesigned streamlined import process, intended to make importing more straightforward for newer users
improved blending and alignment of panorama and HDR merges
support for new cameras
tether support for the Leica M Monochrome
new lens profiles
In addition, for CC subscribers only, Dehaze is now available as a local adjustment, in the adjustment brush, graduated filter, and radial filter tools.
Making the Decision on Whether / When to Update
Before I get into details of the release, while I still have your full attention:
I usually suggest to users that you go ahead and update, if not for new features, then at a minimum to get bug fixes. However, this time I think it would be a good idea to wait and let the early adapters kick the tires on this one before you update, as I believe the release has been pushed out prematurely. Here are some considerations:
The update introduces at least one bug that causes frequent crashes on Macs, and it is not specific to any particular OS version. I personally have not experienced crashes, but because they have been common among testers, I would recommend that Mac users wait for fixes, or at the very least, see how it goes for the community at large – I would love to see this proven to be a rare issue. Update 10/9/15: Adobe has released an update to address this issue. See my more recent blog post, on 6.2.1.
There are performance issues on both Mac and PC. These slowdowns throughout Lightroom may be solely caused by the new Add Photos import screen, which can be disabled, but I don’t think it is completely certain. Update 10/9/15: The 6.2.1 update addresses this.
In an effort to streamline the Import process, Adobe has removed several features from the Import dialog. Some of you who have felt overwhelmed with Import may appreciate this (though as an instructor, I feel you need a few). Others of you who may feel you need some of these features should read on in this post to understand what you will lose before you update.
If you update and do experience issues:
Update 10/09/15: be sure to update to 6.2.1 / CC 2015.2.1. You can see which version you have by going, on Mac, to Lightroom>About Photoshop Lightroom, or on PC, Help (or maybe Edit, I don’t recall!) > About Photoshop Lightroom. You’ll see it towards the top.
If you experience crashes, reset your preferences – to do so, hold down the shift and Alt/Opt keys as you start Lightroom. If you had any preferences not at their defaults, you’ll need to change these again to your preferred settings.
If you experience slow downs in doing any Lightroom work, not just importing, disable the Add Photos screen in Preferences: go to Lightroom (Mac) or Edit (PC) > Preferences, and on the General tab, uncheck “Show Add Photos” screen.
If you want to go ahead and update, if Lightroom doesn’t prompt you to update, go to Help>Updates, or click on Update in your Creative Cloud application.
Sign up for my email newsletter at the bottom of this post to hear updates on these issues.
The Redesigned Import Process
Adobe’s goal in redesigning Import is to streamline the process to make it easier for newer users, and to modernize its appearance.
Watch my video to see the new Import process in action (for best quality, after you hit Play, click on the sprocket wheel and choose 720/HD):
For those not ready to watch a video, here’s a summary:
When you click on Import or go to File>Import, you’ll now see the Add Photos screen. Lightroom has scanned your hard drive and connected devices to identify devices folders it feels you’re likely to want to import. If you have Elements installed, you’ll also see an option to import from your Elements catalog.(The Elements import process has been automated – just select your Elements catalog.) Click on one of these sources or Browse Computer to select any other:
After selecting a source, you are taken to the main import screen. To change your source, click on the current source. All import settings are now hidden behind the gear. If you’re happy using the defaults, hit the blue Import button.
click on image to view larger
To bypass the Add Photos screen and use the source panel instead, hold the Ctl (PC) or Cmd (Mac) key down as you click on Import in the Library module. To turn off the Add Photos screen completely, in the menu bar in the top left, go to Lightroom (Mac) or Edit (PC) > Preferences, and on the General tab, uncheck “Show Add Photos Screen”.
In an effort to streamline the import process, several features have been removed:
The “Eject card after import” option. After importing from a memory card, you’ll need to go to Mac Finder or Windows Explorer and eject your card manually before pulling it out of your computer or card reader, or you risk damaging files.
The option to Move files (Add, Copy still available)
Destination: with the removal of the Destination tree, we no longer get previews of what our date and/or subfolders will look like, so there is no chance to correct mistakes in destination, subfolder or date selections before files are created. This is particularly disappointing to me, as I believe it is essential to understand where your photos will go. In addition, we lose the ability to uncheck particular date folders (that have already been imported), and see destination file sizes.
The ability to zoom in on photos to check for sharpness before importing
Filtering by Destination folders
File renaming preview (there’s now no way to display what your file renaming choices will result in before actual renaming.)
Original file names now hidden behind tool tip (hover to view)
Total file size is no longer available in the bottom left corner.
The ability to import duplicates. Generally we may not want to import duplicate files, but it can be useful if you want to clean up the duplicates on your hard drive. (We used to be able to import them, and then sort through them with the Duplicate Finder plugin).
How to Give Feedback
If you enjoy the redesigned import process, encounter bugs with the release, would like to see any of the old features added back, or want to submit ideas for new features or improvements, you can do so at this Adobe Lightroom feedback link. The specific thread on which you can vote for adding back removed features is here. Also leave comments at the bottom of my blog post, and I’ll pass your feedback along to Adobe.
Improvements to Panorama and HDR Merges
Significant improvements have been made to aligning and blending of source photos. I’ll have some examples soon, but if you weren’t satisfied with results using 6.0, try those merges again!
There’s lots to play with today on our mobile devices. Adobe today released Lightroom mobile 1.3 for Android, and Lightroom mobile 2.0 for iPhones and iPads. We also have some new and updated Photoshop apps for iPad and iPhone that are tightly integrated with Lightroom mobile: Photoshop Mix has been updated, and Photoshop Fix and Premiere Clip are being introduced.
Here’s a summary of what’s new:
Lightroom mobile 2.0 for iPhone & iPad (download from the Apple App store):
Anyone can use Lightroom mobile for free (no CC subscription required) to import camera roll photos and shoot photos in-app, edit them, and share them. Syncing photos and edits between mobile devices, the web, and desktop computers still requires a Creative Cloud subscription. To access the non-subscriber portion, if you have already installed Lightroom mobile, you may need to delete it from your device, then reinstall via the app store. For subscribers wanting the update, just Update through the app store.
In-app camera, with photos automatically imported as you shoot. Shoots still photos only (no video), has flash, white balance, exposure compensation, leveling, and self-timer options.
Along with updates to Lightroom Desktop and Mobile, Adobe has released an update of Lightroom Web. Lightroom web is available to Creative Cloud subscribers, at lightroom.adobe.com. If you don’t have a subscription to sign in with, you can visit this same page, click on Try on Web, and sign in with an Adobe ID. This will give you a 30 day free trial Creative Cloud subscription.
New in this update are:
A new Welcome page, with access to your collections synced from Lightroom Desktop, news on what’s new, and more.
Welcome screen, with direct file upload feature in orange box
Editing capabilities. In addition to rating and flagging photos, we can now do basic edits – cropping, applying some presets, Basic panel tone and presence edits, working on individual colors with the Color / B&W panel, and Dehaze from the Effects panel. These edits are least responsive using Safari, and most responsive using Google Chrome. Adobe is working on improving Safari performance.
The ability to upload photos directly into Lightroom Web and the Creative Cloud. Imagine that you are away from home and have access to a computer and the internet, but not to the Lightroom software, or your catalog. Upload your memory card of photos (raw, JPEG, etc.) to Lightroom Web, work on them in your browser, and then your files and your edits will automatically appear back in Lightroom on your Desktop computer at home!